Need help with Spot My Ride? Email us at spotmyride8@gmail.com. Please include the email address you use in the app, your phone model, and what happened. We reply as soon as we can, usually within a few business days.
In an emergency, call your local emergency number directly.
Common questions
How do I cancel or change my plan?
On iPhone: open Settings, tap your name, then Subscriptions.
On Android: open Google Play, tap your profile picture, then Payments and subscriptions, then Subscriptions.
Deleting the app or your account does not cancel your plan.
I bought a plan but it is not showing.
Open the plans screen in the app and tap Restore Purchases. Make sure you are signed in to the same Apple or Google account you paid with.
I forgot my password.
On the sign-in screen, tap Forgot password and follow the email we send you.
The map does not show my location.
In your phone's settings, allow Spot My Ride to use your location "While Using the App".
I am not getting reminders.
In your phone's settings, turn on notifications for Spot My Ride. On Android, also allow alarms and reminders if your phone asks.
How do I delete my account?
Privacy Policy: help.spotmyride.app/privacy
Terms of Use: help.spotmyride.app/terms